FAQ

General

Yes, our wrist rest has a detachable silicone pad that is designed to suction onto your laptop, below your keyboard, to provide support even if you don't typically use a mouse. Palmii®'s silicone pad will fold up and keep itself shut just like our full wrist rest with base although the individual pad uses suction as opposed to magnetic force.

Silicone pads are available for purchase individually and we offer a 15% discount when purchasing, or pre-ordering, two or more individual pads.

Use code: LAPTOPPALMII

Yes! You can select from a range of unique colours that we have specially formulated.

Build your Palmii®

New colours, and options, are always in the works and available for pre-order in limited quantities. View our upcoming products and sign up to our newsletter to stay up to date.

Coming Soon

Yes we offer an educational discount for those with a valid .edu email address. This includes students, faculty, staff and affiliates holding an associated email. Learn More

Yes, we offer special requests and corporate gift optionality ranging from colour to texturing. To find out more visit Special requests.

Yes, you can order pads and bases individually without buying a full wrist rest. Go to Build your Palmii® and select "Just the pad" or "Just the base" options.

Registering an account with us is optional but we do require an email address to place an order. Wholesale customers require an active account to access tiered pricing as your tier is tied directly to your Palmii® account.

Wholesale

You can learn more and submit your application on our Wholesale Information page.

We do not require a buy-in to access our pricing tiers. We operate on a minimum order quantity basis, meaning there is a minimum number of units that must be purchased.

Yes, completing a Special Request order immediately assigns you a wholesale price tier based on your order quantity.

Shipping

We ship to Canada, the United States, Australia, Norway, Switzerland, the UK and the EU, and offer a range of shipping options for these international and domestic orders. All orders are packed and shipped from Muskoka, Canada.

If your country is not on this list, contact us at hello@palmii.io and we will look into it.

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At this time, we do not ship to countries that have sanctions imposed
by the Government of Canada. Find  a list of currently imposed
sanctions here: 
https://www.international.gc.ca/world-monde/international_relations-relations_internationales/sanctions/current-actuelles.aspx?lang=eng

All orders of in-stock items are processed within 1 to 3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification when your order has shipped. 

Once your order has shipped, you will receive an email with the associated tracking information. If you hold an active account with us, you can click the Account icon to view tracking information, order history and more. Please allow 48 business hours for your order tracking to update.

Payment

We accept Amex, MasterCard, Visa, Apple Pay, Google Pay and Shop Pay. You can view these options in our website footer below the currency selector.

We do not offer a payment or financing plan for any of our products.

Discount codes are applied at checkout above the subtotal.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the online store order number, receipt or proof of purchase. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund, so allow up to 7 business days from return confirmation.

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